Privacy Policy
Last updated: November 2025
1. Introduction
AnyVet Co., Ltd. ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you use our services, including our website, applications, and microchip registry platform.
2. Information We Collect
2.1 Personal Information
We may collect personal information that you provide directly to us, including but not limited to:
- Name, email address, phone number, and contact details
- Account credentials and profile information
- Payment and billing information
- Pet information (name, species, breed, medical records)
- Microchip identification numbers and registration data
2.2 Automatically Collected Information
When you access our services, we may automatically collect certain information, including:
- Device information (IP address, browser type, operating system)
- Usage data (pages visited, time spent, features used)
- Location data (with your permission)
- Cookies and similar tracking technologies
3. How We Use Your Information
We use the collected information for the following purposes:
- Providing and maintaining our services
- Processing transactions and managing registrations
- Sending administrative information and updates
- Responding to inquiries and providing customer support
- Improving our services and developing new features
- Analyzing usage patterns and conducting research
- Detecting and preventing fraud or security issues
- Complying with legal obligations
4. Information Sharing and Disclosure
We do not sell your personal information. We may share your information in the following circumstances:
- Authorized Partners: With veterinary hospitals, clinics, and organizations that are part of our authorized partner network
- Service Providers: With third-party service providers who perform services on our behalf
- Legal Requirements: When required by law or to protect our rights and safety
- Business Transfers: In connection with a merger, sale, or acquisition
- With Your Consent: When you explicitly authorize us to share your information
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal information:
- Access and receive a copy of your personal data
- Correct or update inaccurate information
- Request deletion of your personal data
- Object to or restrict certain processing activities
- Data portability
- Withdraw consent (where applicable)
To exercise these rights, please contact us using the information provided below.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.
8. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your jurisdiction. We take appropriate measures to ensure your data receives adequate protection.
10. Changes to This Privacy Policy
We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our services after such modifications constitutes your acknowledgment and acceptance of the updated policy.
11. Contact Us
If you have any questions, concerns, or requests regarding this privacy policy or our data practices, please contact us at:
AnyVet Co., Ltd.
Email: [email protected]
Phone: +66659395785
Address: 7th Fl., 748 Sukhumvit Rd, Khlong Tan sub district, Khlong Toei district, Bangkok 10110, Thailand
This privacy policy is provided in English. In case of any discrepancy between the English version and any translation, the English version shall prevail.